Job Description 

Network Engineers provide onsite support to BEMA clients seeking assistance with technical issues.  This position is responsible for troubleshooting desktop, server, firewall, switch, backup, anti-virus, anti-spam, internet connectivity, and network administration issues.  Duties include performing investigative/triage, resolution when possible and enlisting senior technical resources when needed.  Consultants document problems/requests and resolutions in a concise manner in our internal tracking system.  This position is usually the IT person/department for the client organizations they serve.

Desired Skills & Experience  

  1. Significant network administration experience in the following environments:
    1. Windows 2012 Server
    2. Active Directory
    3. Windows 7, 8 & 10 Workstations
  2. Significant administration knowledge of:
    1. Hardware (including cable, hubs, routers, switches, firewalls, etc.)
    2. Network protocols TCP/IP, DHCP, DNS, RAS, WINS
    3. Troubleshooting LAN/WAN routing and connectivity issues
    4. Anti-virus software configuration, installation, deployment
    5. Backup hardware and procedures as well as disaster recovery
    6. Spam filtering software
    7. Internet firewalls and security
    8. Microsoft SQL Server
    9. Computer configuration/installation
  3. Significant computer and networking troubleshooting skills
  4. Working knowledge and experience with:
    1. Internet email systems and protocols
    2. Microsoft Exchange (locally hosted and remotely hosted)
    3. Microsoft Office: Word, Excel, Outlook, PowerPoint
    4. Print Servers
    5. Cloud Computing
  5. Remote administration concepts and tools

Personal Skills & Requirements 

  1. Excellent customer services skills
    1. Patience
    2. Clear and professional communication
    3. Ability to communicate information to non-technical personnel
    4. Strong documentation skills
  2. Service attitude is a must
  3. Demonstrate ability to contribute thoughtful planning, careful execution, and effective teamwork
  4. Ability to collaborate with other IT professionals and, as needed, various external consultants/vendors
  5. Well organized – ability to manage multiple activities simultaneously
  6. Capable of working both independently or on a team
  7. Must be self-driven and able to work with little supervision
  8. Flexibility to adapt to varying environments
  9. Able to work in school setting around children 

Physical Skills & Requirements

  1. Able to lift 50 pounds (or personal computer, monitor, or printer)

Working Conditions: 

  1. Monday – Friday, 8AM to 5PM, business hours will vary slightly according to client work schedule
  2. Available to come in early or stay late as required
  3. Available for after-hours support when needed
  4. Able to travel in town