Support

BEMA will work with you to determine the best support model for your organization, whether it is conducted on-site, remotely or a combination of both.

BEMA‘s on-site and remote support options include:

  • System Administration
  • Network & Server Support
  • Desktop Support and Service Desk
  • Remote Monitoring & Servicing

System Administration

BEMA‘s system administration services keep your IT server platforms performing at optimum levels.  We understand that you need for your servers to operate efficiently and cost-effectively because your organization is depending on having a reliable technology system.

Network & Server Support

Our professionals are experienced and knowledgeable and can work with your technology platform.  We can show you how to make your IT infrastructure more manageable and less expensive.  We can leverage automated systems management as well as authentication technologies to make your organization’s infrastructure more reliable and secure.  Your IT infrastructure can become a strategic asset if managed efficiently and effectively.

Desktop Support and Help Desk

In order to be as productive as possible, your users need reliable systems.  When software applications, drivers, and hardware don’t work as expected it can create temporary chaos and result in lost productivity.  BEMA can support your users and provides a self-service portal where users can create service tickets and have trained help desk personnel resolve IT issues in a timely fashion.

Remote Monitoring & Management

More and more companies are realizing the cost savings and convenience that come as a result of allowing BEMA to remotely monitor, administer and service their IT systems.  BEMA technicians can remotely and securely access your servers and desktops so that they can proactively monitor and more quickly resolve issues.