Managed IT Services in Houston

Experience peace of mind with professional managed it services.

Managed IT Services from BEMA Information Technologies provides our clients with the peace of mind that our experienced team of IT technicians are on-call to offer complete support of your hardware and software needs with an up-front, flat monthly cost that you can plan for.

Trying to maintain your IT infrastructure in-house can be a daunting task and requires thousands of dollars each month to employ properly trained specialists in-house. By partnering with BEMA, you can alleviate the stress and large overhead expense of unexpected IT disasters and infrastructure improvements.

Some impactful benefits of partnering with our Houston Managed IT specialists include:

IT Help Desk Support

Local Service Desk Support

We have technicians available to provide solutions for your IT issues.

Remote & On-Site IT Support

Remote & On-Site IT Support

We have the ability to troubleshoot IT issues remotely and also on-site when needed.

Emergency IT Support

Emergency IT Support

IT problems happen at all hours - we provide unparalleled emergency IT support.

Network Monitoring

Network Monitoring

We are constantly monitoring your network and proactively work to resolve issues.

Patch & Software Management

Rest assured that your software and system patches will be kept up to date and working.

Backup & Disaster Recovery

Resume business as usual in the event of a disaster with our routine backups.

With our Managed Services, BEMA technicians can remotely and securely access your servers and desktops to proactively monitor and quickly resolve any issues you experience with your IT systems.  Call today at (713) 586-6430 to learn more and request your IT Assessment.

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Managed IT Services Houston

Experience a Better Way for Your IT

As your business grows, so do your demands for the latest hardware and software technology. You need your IT systems to work at a moment’s notice each and every time.

If your IT infrastructure is currently only being maintained with on-site visits and break-fix solutions, you are missing out on the latest technology of real-time monitoring and cost-saving support. BEMA’s “Best-in-Class” Managed IT Services utilize a proactive approach that helps promote network integrity and maintains the health of your systems.

With our team of knowledgeable IT experts, you gain the ability to significantly reduce the stress, maintenance, and budget of your company’s IT infrastructure. Let us do all of the heavy liftings with our Managed IT solutions so you can focus on your primary mission as a company.

Remote Managed IT Services

With our Houston Managed IT services, we utilize a complete Remote Monitoring & IT Management (RMM) Solution, which allows us to monitor the vital components and services of each server, firewall, switch, workstation, and other network devices. In addition, our RMM Solution allows us to ensure that all servers and workstations are properly patched with all necessary critical, security, hotfix, and feature patches.

  • Hardware Monitoring

    Our RMM Solution monitors critical hardware to alert us against any possible failures and keeps event logs for later review. If hardware failure is suspected or experienced, an appropriate course of action will be discussed with your personnel.

  • Network Monitoring

    BEMA technicians will regularly review the network as a whole to determine single points of failure, network bottlenecks, possible causes for service degradation, and solutions for improving network services. These issues will be brought to the attention of your personnel along with recommendations for resolution.

  • Proactive Systems Insight

    In addition, a yearly review of the network and hardware will be performed and recommendations will be presented which will include items such as licensing or warranties to be renewed, items to be replaced, upgrades to hardware and software to be performed, and recommended changes to improve service.

  • Real-Time Customized Solutions

    Our RMM Solution monitors all critical server and network functions and can be customized to monitor specific items in case the need for advanced troubleshooting arises. If an outage is detected, our staff will be notified immediately and corrective action will be taken either remotely or via an on-site technician dispatch.

    BEMA staff will work with your personnel to determine appropriate schedules for server and network maintenance. In addition, our RMM Solution allows patches for servers to be scheduled during non-business hours.

“I love the staff at BEMA! You are all so wonderful about not only fixing any issues that I have, but everyone is so friendly and patient when explaining what’s going on to a non-tech person like myself. Thank you so much!!”

Andrea
Church CO+OP

Cloud Backup

Cloud Backup is a large part of the Managed IT Services we provide. We offer a specialized Cloud Backup Solution to protect your business’s vital data against loss. These days, many organizations simply cannot afford to go offline even if only for a few hours. Time is money and when a problem occurs and systems go down, you need to ensure that your systems never skip a beat, even when there is a failure. That’s where the BEMA Cloud Backup Solution comes into play.

What are Cloud Services?

Cloud services were designed to allow organizations to move workloads to a secure cloud system for scalability as their business grows. The cloud provides easy, scalable access to resources, services, and applications, all fully managed through a cloud service provider.

With BEMA‘s cloud-based backup solutions, all of your vital data and applications are backed up in a secure third-party data center, ensuring that your valuable time and money is never compromised.

Endpoint Detection & Response (EDR)

Unfortunately, cyber threats are constantly on the rise and the only way to protect your company against cybersecurity disasters is by being ready for them before they happen. Every business faces different networking and security challenges.

At BEMA we work vigilantly to make sure that your company is safeguarded at all times against any IT security risks specific to your industry. Our advanced security systems and remote monitoring capabilities allow you to run your business confidently and securely without a hitch. With BEMA Endpoint Detection & Response (EDR) at your side, cyber threats are proactively monitored and mitigated.

Local Service Desk Support

We provide professional IT Service Desk access to your organization’s personnel with our secure online portal for Support Request Ticket Entry & Tracking.

Our Local Service Desk Support department is ready to assist you with on-call support provided by local resources.

We offer phone support with remote access and desktop sharing capabilities to provide simple solutions to even the most complex problems. With our Local Service Desk Support department, you can rest assured that your systems are always in good hands and IT support is always available!

You can reach our Help Desk at 713-586-6450 or Toll-Free at 1-877-817-7776

Why Choose BEMA for Your Managed IT Services?

Utilizing our Managed IT services, you can make sure that your business’ technology is always working at its very best. No more searching for quick-fix companies promising temporary results. With BEMA, you gain a whole team of experienced information technology professionals ready to take your call at any time!

If you’re looking for an honest and reliable IT Management Company, give BEMA Information Technologies a call today at 713-586-6430.

Managed IT Services FAQs

1What are managed IT services?

A managed IT service provider (MSP) is an individual or company that assists in the organization, maintenance, and technical support of IT infrastructures. The experience and skill of managed service providers allows organizations more control over their internal processes and results in lower IT costs along the way.

At BEMA, our managed IT services include:

  • Local Service Desk Support
  • Remote & On-Site IT Support
  • Emergency IT Support
  • Network Monitoring
  • Patch & Software Management
  • Backup & Disaster Recovery
2Why do organizations need IT management?

As technology advances and demands continue to rise for organizations trying to keep up, managed IT services have become critical for technological productivity and efficiency.

Organizations that utilize today’s information technology rely heavily on experienced IT management to stay on top, maintain performance, and in many cases, scale.

Without an MSP, organizations are left vulnerable to disasters that could drastically affect deadlines, productivity, and even their reputation.

3What kind of organizations should have a managed service provider?

Professional IT management should be a part of your plan if your organization relies on technology to perform daily operations and meet mission-critical needs.

An MSP will help ensure your organization’s technology is fully prepared to meet your needs and is professionally supported on a daily basis to quickly resolve problems if they were to arise.

4What are the benefits of managed IT services?

Although there are many benefits to professional IT management, here are a few of the most significant to consider:

  • Increased productivity and efficiency
  • Reduced IT expenses
  • IT expertise at your fingertips
  • Proactive Monitoring
  • Security support
  • Scalability
  • Improved vendor management
  • Time to focus on core business processes and much more
5What is the difference between managed services and break/fix?

Break/fix is a fee-for-service IT solution supplied upon request, and charges are billed for that specific service alone.

Managed IT services offer continuous information technology optimization and support for your entire infrastructure. MSP’s keep your IT up to date, secured, and well maintained before problems arise rather than fixing issues that have already occurred.

6Can MSPs save my organization money?

Yes! One of the main focuses of an MSP is to organize and manage your IT infrastructure in a way that will improve efficiency and reduce overhead costs. 

7Do I need managed services if I already have an in-house IT team?

Although both internal IT and outsourced MSPs can be beneficial on their own, pairing your in-house department with an outside IT management provider is the best way to maximize information technology efficiency, performance, and cost management.

While your in-house IT department understands your organization and its process from an internal perspective, outsourced MSPs are a great way to extend their experience even further and maximize infrastructural capabilities.

BEMA is Proud to Celebrate 20 Years of Excellent Service!
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